Refund Policy
Thank you for shopping with Sexy Lashes By Edith. Please review our refund policy below, which explains our terms regarding returns, refunds, exchanges, cancellations, and damaged products.
1. All Sales Are Final
We want you to be completely satisfied with your purchase from Sexy Lashes By Edith. However, due to the nature of our products, all sales are final. Once a purchase has been completed, it cannot be returned or refunded except in cases involving a defective or damaged item as described below.
2. No Returns
Sexy Lashes By Edith does not accept returns for reasons including, but not limited to, personal preference, style selection, color, fit, or change of mind. Please carefully review all product images, descriptions, styles, and other product information before completing your purchase.
3. No Refunds
Refunds are generally not provided once an order has been completed. This policy applies to regularly priced merchandise, sale items, discounted products, and promotional offers, except where otherwise required by applicable law or where we determine that an item arrived defective or damaged.
4. Damaged or Defective Products
We stand behind the quality of our products. If you receive an item that is damaged or defective, please contact Sexy Lashes By Edith within 2 days of receiving your order. Email us at sales@sexylashesbyedith.com . Please include your order information and, when possible, photographs showing the damage or defect. We will review the issue and work with you toward an appropriate resolution.
5. Exchanges
Sexy Lashes By Edith does not generally offer product exchanges. If you have received an item that is damaged or defective, please follow the instructions in Section 4 above and contact our customer service team for assistance.
6. Order Cancellations and Changes
Once an order has been placed and processed, it may not be canceled or modified. Please carefully review your products, quantities, shipping information, and billing information before submitting your order.
7. Shipping Costs
Original shipping charges are non-refundable. If a return or refund is authorized for a damaged or defective product, any applicable return shipping arrangements will be communicated to you by Sexy Lashes By Edith.
Customers are responsible for providing a complete and accurate shipping address. Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility.
8. Contact Us
If you have questions or concerns regarding this Refund Policy, please contact Sexy Lashes By Edith at sales@sexylashesbyedith.com . We are happy to assist with questions regarding your order or products.